ModHaven Warranty

Warranty Coverage

Teak Frame — Limited Lifetime Warranty
Our solid teak frames are covered for the original purchaser against defects in materials or craftsmanship that affect the structural integrity of the frame.

Outdoor Fabric — 5-Year Limited Warranty
Outdoor fabric is covered against qualifying defects in color or strength under normal outdoor use and proper care.

Exclusions

This warranty does not cover damage or changes resulting from:

• Improper installation, mounting, or assembly
• Alterations or modifications made after purchase
• Accidents, misuse, abuse, or neglect
• Normal wear and tear
• Natural variations in teak grain, texture, or color
• Normal wood movement or checking
• Natural weathering of teak, including development of a silver-gray patina over time
• Normal fading or discoloration caused by outdoor exposure
• Staining, mildew, or damage caused by improper care or maintenance
• Damage resulting from severe weather or environmental conditions

Final Sale & Custom Orders

All custom and personalized orders are final sale. This includes custom cushions, custom fabrics, COM selections, custom finishes, and other made-to-order or personalized selections.

Final sale items are not eligible for cancellation, return, or exchange. A verified manufacturing defect or an error made by ModHaven will still be reviewed under the applicable warranty.

Warranty Claims

Warranty coverage applies to the original purchaser and proof of purchase may be required.

If a covered defect is confirmed, ModHaven may repair or replace the affected item or component at our discretion.

Delivery Damage

Shipping damage is handled separately from warranty coverage. Please inspect your shipment carefully upon delivery and contact ModHaven promptly if any damage is discovered.

Photos of the product, packaging, and shipping materials may be required so the issue can be reviewed and a freight claim can be filed when applicable.